Eyeslay ships internationally, to most countries worldwide. If you are having trouble accessing our website in your country please direct message via Instagram @eye.slay.

Once your order has been dispatched our website will send an automatic email notification. Unfortunately all orders are dispatched by standard first class post without tracking unless selected otherwise. If you have not received within the estimated time for each country please direct message via Instagram @eye.slay and give us your order number or name on the order. If you have paid for tracked shipping, your tracking code and link will be emailed to you.

EYESLAY will notify customers via email if a parcel has been returned to our headquarters. If a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, or the item is unclaimed, the Purchases agrees to pay the shipping cost to EYESLAY for reshipping and repacking (EYESLAY agrees to cover the shipping charge only one - full reimbursement is not permitted). In the event that a parcel is returned to our headquarters and the customer requests a refund, the customer is responsible the initial shipping and handling fees depending on the shipping method initially selected.

A parcel may be returned for the following reasons: - The recipient's address is unknown - The delivery address supplied at the time of ordering was incorrect - The parcel was unclaimed by reciever

You must direct message @eye.slay immediately with your order reference requesting to change your address details. However once a parcel has been dispatched from EYESLAY'S warehouse it is no longer possible to cancel your order.

You must direct message us immediately with your order reference requesting to change your order. However once a parcel has been dispatched from EYESLAY'S warehouse it is no longer possible to cancel your order.

Please direct message within 7 days from the receipt of your shipment stating that you have received an incorrect order and supply photographic evidence of the received. A customer service representative will then respond to your query as soon as possible.

No, it is not advisable to sleep with any kind of contact lenses. Your eyes must rest during sleep. Please remove your EYESLAY lenses before sleeping and put them in a lens case submerged in lens solution.

Please ensure the the lenses are not inside-out, as this is one of the most common causes of movement on the eye. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying.

There are two possibilities why the lenses seem to big or too small. Firstly, the lenses may have become inverted and are not sitting correctly on your eye. This can be resolved by flipping them inside-out and giving them a good wash before reapplying. Another possibility is that the parameters of the EYESLAY lenses are not suitable for your eyes and you require a different diameter and or base curve. Unfortunately we cannot replace the lens or issues a refund if the parameters you have ordered are not suitable for your eyes (as per our terms and conditions).

It is possible to return any unopened boxes for an exchange. Please note the requires the Purchaser to pay to have the lenses returned to our headquarters, as well as a standard reshipping fee depending on chosen shipping method. If the lens box has been opened, the product cannot be exchanged or refunded.

Please ensure that you have washed the lens properly and check that they are not inside-out, as these are the most common causes of discomfort. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying. You can use any kind of all-in-one solution with your lenses. If irritation continues to persist, EYESLAY lenses may not be suitable for your eyes and do not continue to use.

We sincerely apologise in the unfortunate event that you received factory defective lenses. Please note we will exchange factory defective lenses free of charge. As per our terms and conditions, defective contact lenses may only be exchanged for the exact same lens model and colour. Customer must direct message us on @eye.slay within 7 working days of receiving the parcel to state that there is a defect with the lenses you received. A customer service representative will then provide you with our return.

All our lenses are durable for 6 months providing that you take good care of them, this is done by: changing the solution every day, storing them in a lens case, rinsing the lenses with solution before using and after, making sure to wash your hands before applying them in your eyes and taking them out.