FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Shipping & After Ordering

Which countries do EYESLAY ship to?


Eyeslay ships internationally, to most countries worldwide. If you are having trouble accessing our website in your country please direct message via Instagram @eye.slay.




How can I track my shipment?


Once your order has been dispatched our website will send an automatic email notification. Unfortunately all orders are dispatched by standard first class post without tracking unless selected otherwise. If you have not received within the estimated time for each country please direct message via Instagram @eye.slay and give us your order number or name on the order. If you have paid for tracked shipping, your tracking code and link will be emailed to you.




What if my order has been returned to EYESLAY HEADQUARTERS?


EYESLAY will notify customers via email if a parcel has been returned to our headquarters. If a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, or the item is unclaimed, the Purchases agrees to pay the shipping cost to EYESLAY for reshipping and repacking (EYESLAY agrees to cover the shipping charge only one - full reimbursement is not permitted). In the event that a parcel is returned to our headquarters and the customer requests a refund, the customer is responsible the initial shipping and handling fees depending on the shipping method initially selected.




For what reason should your parcel be returned to EYESLAY?


A parcel may be returned for the following reasons: - The recipient's address is unknown - The delivery address supplied at the time of ordering was incorrect - The parcel was unclaimed by reciever




There is an error with the delivery address I provided, can I update the delivery address of an existing order?


You must direct message @eye.slay immediately with your order reference requesting to change your address details. However once a parcel has been dispatched from EYESLAY'S warehouse it is no longer possible to cancel your order.




I've already placed my order but now I want to change the colour, is that possible?


You must direct message us immediately with your order reference requesting to change your order. However once a parcel has been dispatched from EYESLAY'S warehouse it is no longer possible to cancel your order.




My parcel arrived in the post but does not match what I have ordered, what can I do?


Please direct message within 7 days from the receipt of your shipment stating that you have received an incorrect order and supply photographic evidence of the received. A customer service representative will then respond to your query as soon as possible.




Can I sleep with EYESLAY Lenses?


No, it is not advisable to sleep with any kind of contact lenses. Your eyes must rest during sleep. Please remove your EYESLAY lenses before sleeping and put them in a lens case submerged in lens solution.




The lenses are moving on my cornea, what can I do?


Please ensure the the lenses are not inside-out, as this is one of the most common causes of movement on the eye. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying.




The lenses seem too big or too small for me, what could be the cause?


There are two possibilities why the lenses seem to big or too small. Firstly, the lenses may have become inverted and are not sitting correctly on your eye. This can be resolved by flipping them inside-out and giving them a good wash before reapplying. Another possibility is that the parameters of the EYESLAY lenses are not suitable for your eyes and you require a different diameter and or base curve. Unfortunately we cannot replace the lens or issues a refund if the parameters you have ordered are not suitable for your eyes (as per our terms and conditions).




I would like to exchange my lenses because I wanted to order a different colour, how can I do this?


It is possible to return any unopened boxes for an exchange. Please note the requires the Purchaser to pay to have the lenses returned to our headquarters, as well as a standard reshipping fee depending on chosen shipping method. If the lens box has been opened, the product cannot be exchanged or refunded.




I am experiencing discomfort while wearing the lenses, what can I do?


Please ensure that you have washed the lens properly and check that they are not inside-out, as these are the most common causes of discomfort. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying. You can use any kind of all-in-one solution with your lenses. If irritation continues to persist, EYESLAY lenses may not be suitable for your eyes and do not continue to use.




There is a defect with the lenses, what are your return procedures?


We sincerely apologise in the unfortunate event that you received factory defective lenses. Please note we will exchange factory defective lenses free of charge. As per our terms and conditions, defective contact lenses may only be exchanged for the exact same lens model and colour. Customer must direct message us on @eye.slay within 7 working days of receiving the parcel to state that there is a defect with the lenses you received. A customer service representative will then provide you with our return.




How long do the lenses last?


All our lenses are durable for 6 months providing that you take good care of them, this is done by: changing the solution every day, storing them in a lens case, rinsing the lenses with solution before using and after, making sure to wash your hands before applying them in your eyes and taking them out.





Marketing and Promo

Do you supply coupon discounts?


EYESLAY occasionally offers discounts for special promotions or occasions. Our promoters may also supply their discount code.




When will your next promotion be?


Please keep an eye on our various social media sites (snapchat, instagram & www.eye-slay.com) for information on future promotions as it becomes available.




I would like to sell EYESLAY lenses in my shop/salon, what should I do?


If you are interested in selling EYESLAY lenses please contact cs@eye-slay.com for futher information.




I'm a blogger / influencer with a youtube channel or other social media networks and I'd like to review EYESLAY lenses, what should I do?


Kindly contact our team via Instagram @eye.slay for more information.





Other FAQs

What payment methods do you accept?


EYESLAY accepts online payment by PayPal and Bank Transfer via Instagram.




Do you supply solution?


Unfortunately we are unable to supply bottles of lens solution, however they can be bought from stores such as : Boots, Superdrug, Most big supermarkets or online.




Do the lenses come with a case?


Our lens kits are sold separately on our website, we have basic cases and also luxury cases that includes lens applicators, a mirror, a mini bottle for spare solution and a lens case.




What size are the lenses?


Our lenses fit most average sizes, Diameter : 14.2mm Base Curve: 8.6mm




How do I become a promoter?


Please direct message us on Instagram @eye.slay for more details on our Promoter Program!




Can you do bulk sales?


For more information or an enquiry please direct message us via Instagram @eye.slay or email us at cs@eye-slay.com





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