EYESLAY has a strict returns policy in where we do not accept exchange or refunds for products unless they have been returned to our Head Quarters. In the unfortunate event you find that the product you have received is damaged, incorrect or defected, please contact us within 7 days of your purchase either via email or DM and one of our team will assist you further. We cannot replace products that are damaged due to customer mishandling. In very small cases, we will ask you to provide photographic evidence of product defects / damage,  however the product must still be returned to us if the customer wishes to be refunded or eligible for exchange. Return shipping and packaging fees will be provided / funded by us, for orders that are damaged, incorrect or defected.